Privacy Policy

Last updated: May 2026

At Limão Stays, your privacy is as important to us as your comfort. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a reservation, or stay with us.

1. Information We Collect

We collect only the information necessary to provide you with an exceptional stay and seamless service.

Personal Details: Name, email address, phone number, and country of residence.
Booking Information: Check-in and check-out dates, room preferences, number of guests, and special requests.
Payment Data: Payment method and transaction details. We do not store complete credit card numbers on our servers.
Communications: Messages sent through our platform, feedback, and survey responses.
Technical Data: IP address, browser type, and device information for security and analytics.

2. How We Use Your Information

Your information is used solely to deliver and improve our services.

To process and confirm your reservations.
To communicate with you about your stay, including pre-arrival details and post-stay follow-up.
To personalize your experience and remember your preferences for future visits.
To comply with legal obligations and protect against fraud.
To send you offers and updates, only if you have explicitly opted in.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share data with:

Payment Processors: Secure, PCI-compliant providers who handle transactions on our behalf.
Service Partners: Local guides, transport providers, or wellness practitioners—only when you have booked their services through us.
Legal Authorities: When required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security audits. While we take every reasonable precaution, no system is entirely immune from risk. We will notify you promptly in the unlikely event of a data breach.

5. Your Rights

You have full control over your personal data. You may:

Request access to the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
Request a copy of your data in a portable format.

To exercise any of these rights, please email us at hello@limaostays.com.

6. Cookies & Analytics

We use cookies to enhance your browsing experience and analyse site traffic. You may disable cookies in your browser settings, though this may affect certain features of our website.

7. Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are retained for seven years for accounting and tax purposes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website.

If you have any questions about this Privacy Policy, please contact us at hello@limaostays.com.